FREQUENTLY ASKED QUESTIONS
Orders & Processing
When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation.
Can I cancel or modify my order?
Orders can only be modified or canceled within a short time after placement. Contact us as soon as possible if you need changes.
Shipping & Delivery
How long does delivery take?
- Italy: 3–6 business days
- EU: 5–9 business days
- International: 7–15 business days
Will I receive tracking?
Yes. All orders include tracking information sent via email once shipped.
Why is my order taking longer?
Delays can occur due to customs, high demand, or carrier issues beyond our control.
Products & Sizing
Are your gardening clothes suitable for heavy use?
Yes, our products are selected for durability and comfort during regular outdoor work.
How do I choose the right size?
Please refer to the size guide available on each product page. If unsure, we recommend choosing the size you usually wear.
Are materials breathable?
Most of our products are designed with breathable and lightweight materials for outdoor comfort.
Returns & Issues
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos. We will review and assist you.
Do you accept returns?
Yes, returns may be accepted according to our Return Policy. Items must be unused and in original condition.
Who pays for return shipping?
Return shipping costs may vary depending on the situation and reason for return.
Payments & Security
Is my payment secure?
Yes. All payments are processed through secure and encrypted systems.
Which payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
General Questions
Where are you located?
We are based in Italy and serve customers worldwide.
Do you have a physical store?
No, we operate exclusively online.